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Classic Pianos Online Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be sent back to us in the same condition you received it. It must also be in the original packaging with the bench, manuals, and warranty information included.

To complete your return, we require a receipt or proof of purchase. You must contact us first to get approval for return before doing so. To obtain approval contact: arichards.classicdenver@gmail.com

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please contact us at  arichards.classicdenver@gmail.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bunis@classicportland.com and send your item to 1332 S. Broadway, Denver, CO 80210

 

Shipping

To return your product, you should ship it to 1332 S. Broadway, Denver, CO 80210

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Monday – Friday: 11am – 5:30pm | Saturday: 10am – 5pm | Closed Sundays